Smash Reviews

Tutorials for managing customer reviews with Smash Reviews - photo reviews, verified purchases, email requests, and incentives.

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ReviewsSmash Reviews: Photo Reviews Configuration

Enabling Photo Reviews Photo reviews dramatically increase trust and conversions. Smash Reviews Pro lets customers upload images with their reviews, creating authentic social proof. Photo Upload Settings SettingDescriptionRecommendation Enable PhotosAllow image uploadsEnable for all stores Max PhotosPhotos per review (1-5)3 is a good balance Max File SizeMaximum image size in MB5MB allows quality images Allowed TypesJPG, PNG, WebPAll three recommended Image Processing Uploaded images are automatically processed: Resize: Scaled to max 1200px width Compress: Optimized for web without qual..

ReviewsSmash Reviews: Verified Purchase Badges

Setting Up Verified Purchase Badges Verified purchase badges distinguish genuine buyers from other reviewers, increasing trust and review credibility. How Verification Works Customer purchases a product Order is marked as complete Customer writes a review System automatically checks order history Verified badge appears on matching reviews Verification Settings SettingOptionsImpact Enable VerificationOn/OffShows/hides badges Order StatusWhich status countsComplete, Shipped, Delivered Time LimitDays since purchase0 = no limit Badge Display Options Badge Text: "Verified Purchase" or cus..

ReviewsSmash Reviews: Review Request Emails

Configuring Review Request Emails Automated review request emails are the most effective way to collect customer reviews. Smash Reviews sends perfectly-timed requests after purchase. Email Timing SettingDescriptionBest Practice Days After OrderWhen to send request7-14 days (after delivery) Order StatusTrigger statusComplete or Delivered Send TimeTime of day to send10 AM - 2 PM local Email Content Customize your review request email: Subject Line: Keep it personal and action-oriented Body Template: Include product image and direct review link CTA Button: Clear "Write a Review" button ..

ReviewsSmash Reviews: Review Incentives & Rewards

Setting Up Review Incentives Incentivize customers to leave reviews with discount codes or loyalty points. Smash Reviews automates the entire reward process. Incentive Types TypeHow It WorksBest For Discount CodeAuto-generated unique couponImmediate next purchase Reward PointsPoints added to accountLoyalty program stores Store CreditCredit applied to accountHigh-value incentives Discount Code Settings Discount Amount: Fixed amount or percentage Minimum Order: Required spend to use discount Expiry Days: How long the code is valid Single Use: One-time use per customer Tiered Incentives ..

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